Assistant Studio Manager

RIDE is a unique, upscale, boutique exercise studio that values community and inclusivity. We are seeking professional, smart, highly personable, and customer-centric candidates who will perform their duties with enthusiasm.

Responsibilities

• Provide RIDErs with the highest quality customer service.
• Handle client issues and concerns in a positive and timely manner, followed by communication of all client issues and resolutions to management.
• Manage day-to-day scheduling for front desk team and maintenance staff.
• Coach, develop, and inspire all front desk team in order to ensure that every client experience is highly personable and inviting.
• Manage the New Rider program in order to hit the studio’s monthly quota.
• Partner with Area Manager to ensure that all instructor sub requests are covered.
• Ensure bike issues are recorded and confirm completion of all bike maintenance.
• Ensure that the studio is up to RIDE standards of cleanliness and appearance at all times.
• Communicate all supply needs to the Operations Assistant.
• Maintain proper merchandising, inventory management, and sell-through of all retail products.
• Timely weekly reporting of cash in till.

Requirements

• Experience in hospitality, luxury brand retail, or health & fitness a plus.
• 2–3 years previous management experience required.
• Highly proficient in sales and customer service environment.
• Passion for fitness and our product.
• Excellent interpersonal skills and service-oriented outlook.
• Exceptional organizational skills.
• Strong computer skills.
• Strong entrepreneurial spirit with the ability to work independently.
• Open availability, including evenings, weekends, and some holidays.

The Assistant Studio Manager may be asked to work 5–10 additional flex-hours during the week based on studio needs.