Terms of Service — RIDE Indoor Cycling

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT LEGAL INFORMATION INCLUDING AN ASSUMPTION OF RISK, A RELEASE AND WAIVER OF LIABILITY THAT INCLUDES CLAIMS BASED ON OUR OWN NEGLIGENCE, A MARKETING IMAGE AND LIKENESS RELEASE, A LIMITATION OF LIABILITY, AND A BINDING ARBITRATION PROVISION WITH A CLASS-ACTION WAIVER. BY USING OUR WEBSITE, OUR MOBILE APP, OR OUR BOOKING PLATFORM, BY CREATING AN ACCOUNT, BY PURCHASING ANY SERIES, MEMBERSHIP, OR DROP-IN CLASS, OR BY PARTICIPATING IN ANY CLASS OR USING ANY OF OUR STUDIOS OR EQUIPMENT, YOU AGREE TO ALL OF THESE TERMS.

1. Acceptance of These Terms

These Terms of Service (the “Terms”) are a binding agreement between you and RIDE Holdings LLC and its operating subsidiaries RIDE Indoor Cycling (Austin) and RIDE Houston (Houston), each doing business as “RIDE Indoor Cycling” (collectively, “RIDE,” “we,” “us,” and “our”). By creating an account, making a purchase, booking or attending a Class, or otherwise using our website, mobile app, or booking platform, you confirm that you have read and agreed to these Terms and to our Privacy Policy. If you do not agree, please do not use our services or facilities.

You will be asked to accept these Terms and our Privacy Policy when you create an account or make your first purchase through our booking platform. Your continued use of our services after we update the Terms means you accept the updated version (see Section 22).

2. About RIDE

RIDE Indoor Cycling is the brand under which RIDE Holdings LLC and its operating subsidiaries provide indoor cycling classes, related fitness programming, retail merchandise, and related services. Our Austin studio is operated by RIDE Indoor Cycling, and our Houston studio is operated by RIDE Houston. In these Terms, a single indoor cycling class is a “Class” or “Ride.” A package of multiple Classes is a “Series.” A recurring periodic subscription that grants access to Classes is a “Membership.”

RIDE occasionally produces classes, events, and rides at locations other than our Austin or Houston studios — including outdoor rides and special events at third-party venues. Throughout these Terms, “Class” and “RIDE programming” include these off-site events unless the context clearly says otherwise.

3. Eligibility

Our online services (website, mobile app, and booking platform) are intended for users 18 and older. By creating an account or making a purchase online, you represent that you are at least 18. Our booking platform does not verify date of birth at account creation, so we cannot prevent minors from creating accounts. A minor’s online account does not authorize the minor to participate in any Class without the parental waiver described below.

Minors. A member under 18 may participate in Classes only if a parent or legal guardian, before the minor’s first Class, (a) personally accepts these Terms on the minor’s behalf and (b) signs a parental consent and assumption-of-risk waiver in person at the studio that mirrors the assumption-of-risk and release language in Section 8. RIDE may decline a minor’s participation at any time, in our reasonable discretion, based on staff judgment regarding safety, equipment fit, or other factors. We do not use identifiable images of minors in marketing materials without separate written parental consent (see Section 9).

4. Accounts

You may need to create an account through our booking platform to purchase a Series or Membership, reserve a Class, or use certain features of our website or app. Provide accurate information when you create your account, and keep it up to date. You are responsible for keeping your credentials confidential and for all activity on your account, and you must notify us promptly if you believe your account has been used without your permission. You may not use someone else’s account without their permission, and you may not transfer your account to another person.

We may suspend or terminate your account for a violation of these Terms, for non-payment, for conduct that endangers other members or our staff, or for the other reasons described in Section 21.

5. Series, Memberships, and Payment

Our products include single-Class drop-ins, Series of multiple Classes, and Memberships that provide recurring access to Classes. The price, duration, and terms of each product are presented when you purchase. We accept major credit and debit cards through our booking platform’s payment processor and do not store full card numbers on our systems.

Series purchases. Series are non-refundable once purchased. Each Series has an expiration date displayed at the time of purchase, and any unused Classes at expiration are forfeited. Series prices may change at our discretion, but a price change will not affect a Series you have already purchased.

Memberships. When you purchase a Membership, you agree to recurring billing on the cycle described at the time of purchase (typically every four weeks) until you cancel. Your Membership will automatically renew at the end of each billing cycle and your payment method on file will be charged the then-current rate. You may cancel at any time by contacting us at the address in Section 25 or by visiting any RIDE studio. Cancellation takes effect at the end of the then-current billing cycle, and you will keep access to Classes through that date. We do not refund partial billing cycles. We will give reasonable notice before any change to ongoing Membership pricing.

Failed payments. If your payment method is declined, we may suspend or terminate your account or Membership and may charge any outstanding balance to a backup payment method on file. You are responsible for our reasonable costs of collection, including attorneys’ fees, on any unpaid balance.

Gift cards. Gift cards comply with applicable federal and state law. Gift cards do not expire less than five (5) years from the date of issuance or last load, whichever is later, and any expiration date is disclosed at the time of purchase. Gift cards are non-refundable for cash except where required by law.

Promotional credits. Promotional credits we issue from time to time — including referral credits, complimentary classes, and campaign-specific credits — are not gift cards, may have shorter expiration periods, and expire as stated at the time of issuance. Promotional credits are non-refundable for cash and non-transferable unless we expressly say otherwise.

6. Reservations and Cancellations

Booking. You may reserve Classes through the booking platform up to two weeks in advance, subject to availability. Reservation deadlines apply regardless of website or app functionality.

Cancellation window. To cancel a reservation without penalty, release (“unreserve”) your reservation by 8:00 P.M. local studio time the day before the scheduled Class. Cancellations made after that deadline forfeit the Class from your Series or Membership.

No-shows. If you don’t attend a Class you have reserved and have not cancelled by the deadline, the Class is forfeited on the same basis as a late cancellation.

How to cancel. Cancel through the booking platform or the mobile app.

7. Health and Physical Fitness

You are responsible for deciding whether you are physically able to participate safely in indoor cycling and other classes at our studios. We strongly encourage you to consult your physician or other qualified healthcare professional before beginning, and as appropriate while continuing, any exercise program at RIDE — particularly if you have any cardiovascular, respiratory, musculoskeletal, or other condition that could be aggravated by physical activity, if you are pregnant, or if you are recovering from injury or illness.

We have not given you, and cannot give you, medical advice. Our staff and instructors are not qualified to evaluate your medical fitness for participation, and you should not rely on us to do so. If our staff judges that your participation poses a risk to your health or safety or to the safety of other members or staff, we may decline to permit your participation.

8. ASSUMPTION OF RISK, RELEASE, AND WAIVER OF LIABILITY

THIS SECTION CONTAINS A RELEASE OF YOUR LEGAL RIGHTS, INCLUDING THE RIGHT TO RECOVER FROM RIDE FOR INJURIES CAUSED BY OUR OWN NEGLIGENCE. PLEASE READ IT CAREFULLY. IF YOU DO NOT AGREE WITH IT, DO NOT PARTICIPATE IN A CLASS, USE OUR FACILITIES OR EQUIPMENT, OR ENTER OUR STUDIOS.

Acknowledgment of risk. I acknowledge and agree that indoor cycling is a strenuous cardiovascular physical activity that involves inherent and significant risks of injury, illness, and death. I understand that these risks include, without limitation: heart attack, stroke, arrhythmia, and other cardiovascular events; fainting and loss of consciousness; falls from the bike; injuries caused by or arising from contact with the bike, pedals, clipless pedals, cleats, hand weights, or other equipment; failure to unclip from clipless pedals; muscle strains, sprains, and tears; back, knee, hip, and other joint injuries; heat illness and dehydration; rhabdomyolysis; slips, trips, and falls in the studio, locker room, or restroom; and exposure to communicable illness. I further acknowledge that these risks may arise from my own actions or inactions, from the actions or inactions of other participants, from the condition of the premises or equipment, or from the negligence of RIDE or its employees, instructors, contractors, or agents.

Voluntary assumption of risk. I voluntarily choose to participate in Classes and to use RIDE’s facilities and equipment with full knowledge of the risks described above. I hereby expressly assume all such risks, known and unknown, foreseen and unforeseen.

Release of liability — express release of negligence claims. IN CONSIDERATION OF BEING PERMITTED TO PARTICIPATE IN CLASSES AND TO USE RIDE’S FACILITIES AND EQUIPMENT, AND ON BEHALF OF MYSELF, MY SPOUSE, MY HEIRS, MY EXECUTORS, MY ADMINISTRATORS, MY FAMILY MEMBERS, AND MY ASSIGNS, I HEREBY EXPRESSLY RELEASE, WAIVE, AND FOREVER DISCHARGE RIDE HOLDINGS LLC, RIDE INDOOR CYCLING, RIDE HOUSTON, AND THEIR RESPECTIVE PARENTS, SUBSIDIARIES, AFFILIATES, OWNERS, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, INVESTORS, EMPLOYEES, INSTRUCTORS, INDEPENDENT CONTRACTORS, AGENTS, AND REPRESENTATIVES (COLLECTIVELY, THE “RELEASED PARTIES”) FROM ANY AND ALL CLAIMS, DEMANDS, ACTIONS, CAUSES OF ACTION, LIABILITIES, DAMAGES, COSTS, AND EXPENSES OF ANY KIND, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF OR IN ANY WAY RELATED TO MY PARTICIPATION IN ANY CLASS, MY USE OF THE FACILITIES OR EQUIPMENT, OR MY PRESENCE ON THE PREMISES, INCLUDING ANY AND ALL SUCH CLAIMS CAUSED IN WHOLE OR IN PART BY THE NEGLIGENCE OF ANY OF THE RELEASED PARTIES.

Gross negligence carve-out. This release does not extend to, and is not intended to release any of the Released Parties from, claims arising out of gross negligence, willful or wanton misconduct, or intentional acts. Nothing in this release modifies any rights I may have under the Texas Workers’ Compensation Act or any other right that cannot be waived as a matter of law.

Indemnification. I agree to indemnify, defend, and hold harmless the Released Parties from and against any claim brought by or on behalf of any member of my family or any other person claiming through me or on my behalf, and from any attorneys’ fees or costs incurred in defending any such claim, arising out of or in any way related to my participation in any Class or my use of the facilities or equipment.

Severability of release. If any portion of this release is held invalid or unenforceable, the remaining portions will continue in full force and effect, and the invalid or unenforceable portion will be reformed to the maximum extent permitted by law to give effect to the intent of this release.

Application to off-site events and third-party venues. I understand that this assumption of risk and release applies to all RIDE programming, regardless of location, including outdoor rides, special events, and any classes or activities held at third-party venues that are not owned or controlled by RIDE. I understand that off-site events may involve additional risks specific to the location — including weather, ground or surface conditions, third-party premises and equipment, and proximity to traffic, pedestrians, or other persons — and I voluntarily assume those additional risks on the same terms set forth above. I expressly release the Released Parties from claims arising out of off-site programming, including claims caused by the negligence of any of the Released Parties.

Survival. This Section 8 survives the termination of these Terms and the closure or expiration of any account, Series, or Membership.

9. Marketing Image and Likeness Release

THIS SECTION GRANTS RIDE THE RIGHT TO USE YOUR NAME, VOICE, IMAGE, AND LIKENESS IN MARKETING MATERIALS. PLEASE READ IT CAREFULLY.

RIDE photographs, films, and audio-records classes, members, instructors, and the studio environment from time to time for use in marketing, advertising, promotional, and editorial materials. You may appear in such materials. By accepting these Terms, you grant RIDE and its assignees a perpetual, irrevocable (except as described below), worldwide, royalty-free, sublicensable license to use, reproduce, distribute, publicly display, publicly perform, edit, crop, modify, combine with other content, and create derivative works from your name, voice, image, likeness, and any photographs, video, or audio in which you appear (in whole or in part, alone or with others, with or without identifying information), in any and all media now known or later developed, including print, web, social media, email, broadcast, and out-of-home advertising, for marketing, advertising, promotional, and editorial purposes.

You waive any right to inspect or approve the finished materials, any right of publicity or right of privacy claim arising from the use, and any claim for compensation. You will not receive payment for this license.

Opt-out. If you do not wish to appear in marketing photography or video, request an opt-out wristband at the front desk before class. Wear the wristband for the duration of any class in which you do not want to appear, and our staff and any photographers or videographers on site will exclude you from materials produced from that class. The opt-out applies prospectively only; materials already produced and in distribution cannot be recalled.

Minors. RIDE does not use identifiable images of minors in marketing materials without separate written parental consent.

10. Personal Property

We are not responsible for personal property that is lost, damaged, or stolen on or about our premises, including in lockers, cubbies, restrooms, the studio floor, the lobby, parking areas, or your vehicle. You are responsible for any damage you cause to our facilities, equipment, furniture, or fixtures.

11. Code of Conduct

Use our facilities and participate in Classes safely and respectfully. Studio rules are posted at our facilities and on the booking platform; please follow them. We may add to or change these rules from time to time.

Don’t engage in conduct that is disruptive, harassing, threatening, discriminatory, or unsafe, and don’t use our services for any unlawful purpose. We may refuse service, suspend access, or terminate accounts for violations of this Section 11 or for other conduct we reasonably determine is inconsistent with the safe and respectful operation of our studios.

12. Communications and Mobile App

Email. Email is our primary channel for both transactional and marketing communications. Transactional emails — including account confirmations, Class booking and reschedule notifications, billing and payment notices, and similar messages necessary to provide our services — are part of the service and are sent regardless of marketing preferences; you cannot opt out of essential transactional emails without closing your account. Marketing emails — promotions, Class announcements, instructor news, and studio events — are sent only to members who have opted in. You can opt out of marketing emails at any time through your account settings on our website or in the App, by clicking the unsubscribe link in any marketing email, or by contacting us at the address in Section 25.

Text/SMS. We send text messages only to members who have opted in to receive them, and we obtain prior express written consent before sending any marketing text messages. Your consent to receive text messages is not required as a condition of purchasing any goods or services from RIDE. We do not send transactional or account-related messages by text. You can opt out at any time through your account settings on our website or in the App, or by replying STOP to any text message. Reply HELP at any time for assistance. Standard message and data rates from your carrier may apply.

Mobile App. Your use of our mobile app (the “App”) is also subject to the terms of the platform from which you downloaded it (Apple App Store or Google Play). If there is a conflict between these Terms and any platform-specific terms, the platform-specific terms control with respect to that platform’s specific requirements.

13. Website and App Use; Intellectual Property

All content on our website, App, and booking platform — text, graphics, logos, images, audio, video, instructional content, music selections (where protectable), software, and the design of the site and app — is owned by RIDE or our licensors and is protected by copyright, trademark, and other intellectual property laws. “RIDE,” “RIDE Indoor Cycling,” and the RIDE logos are trademarks of RIDE Holdings LLC.

You may use our website and App for lawful, personal, non-commercial purposes consistent with these Terms. You may not copy, redistribute, sell, license, or create derivative works from our content without our written permission, except as these Terms or applicable law expressly allow. You may not scrape or extract data by automated means, interfere with the operation of our systems, attempt to gain unauthorized access, or resell or transfer reservations.

If you send us feedback, suggestions, comments, or reviews directly — by email, through messages or comments on our social media accounts, or otherwise — you grant RIDE a perpetual, royalty-free, sublicensable license to use, quote, share, modify, and publish that content for marketing, promotional, and operational purposes. We typically anonymize or partially anonymize attribution when we quote member feedback (for example, “Sue B.”).

If you post a review of RIDE on a third-party platform such as Google, Yelp, or Instagram, we may quote or share that review in our marketing materials, with attribution consistent with how you posted it or in anonymized form, in accordance with the terms of the platform on which the review appears.

If you would prefer that a particular review or piece of feedback you have shared with us not be quoted in our marketing, contact us at the address in Section 25 and we will exclude it from new marketing materials going forward. Materials already produced and in distribution cannot be recalled.

15. Privacy

How we collect and use personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also acknowledge our Privacy Policy. The Privacy Policy is available at https://www.ride-indoorcycling.com/privacy-policy/.

16. Disclaimer of Warranties

OUR SERVICES, INCLUDING THE WEBSITE, THE APP, THE BOOKING PLATFORM, OUR CLASSES, AND OUR FACILITIES AND EQUIPMENT, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO PORTIONS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE RELEASED PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES, FACILITIES, OR EQUIPMENT, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES WILL NOT EXCEED THE LESSER OF (i) THE TOTAL AMOUNT YOU PAID TO US FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) FIVE THOUSAND DOLLARS ($5,000). NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. THIS LIMITATION OF LIABILITY IS SEPARATE FROM AND IN ADDITION TO THE RELEASE IN SECTION 8.

18. Indemnification

In addition to the indemnification you have agreed to in Section 8, you agree to defend, indemnify, and hold harmless the Released Parties from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; (c) your use of our website, App, booking platform, services, or facilities; or (d) any content you submit, post, or transmit through our services.

19. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH RIDE AND LIMITS THE WAY YOU CAN SEEK RELIEF FROM US, INCLUDING BY WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

Informal resolution. Before filing a formal claim, please contact us at the address in Section 25 and try in good faith to resolve the dispute informally for at least sixty (60) days. We agree to do the same.

Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services, facilities, or equipment will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. Arbitration will be conducted in Travis County, Texas, on a confidential basis, by a single arbitrator. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Class-action waiver. YOU AND RIDE EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Exceptions. Either party may bring an individual action in small claims court for disputes within the scope of that court’s jurisdiction. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized access to or use of the services.

30-day right to opt out of arbitration. You may opt out of this arbitration provision by sending written notice to the address in Section 25 within thirty (30) days after you first become subject to these Terms. The notice must include your name, the email address on your account, and a clear statement that you wish to opt out of arbitration. If you opt out within the 30-day window, neither party will be bound by this arbitration provision, but the rest of these Terms (including Section 20) will continue to apply.

Severability. If any portion of this Section 19 (other than the class-action waiver) is found unenforceable, that portion will be severed and the remainder will continue to apply. If the class-action waiver is found unenforceable as to a particular claim, that claim alone will proceed in court rather than in arbitration, and all other claims will remain in arbitration.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Subject to Section 19, any judicial action arising out of or relating to these Terms must be brought exclusively in the federal or state courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts and waive any defense of inconvenient forum.

One-year limitation period. To the fullest extent permitted by law, any claim or cause of action you may have arising out of or relating to these Terms or your use of our services must be filed within one (1) year after the claim arose, or be forever barred.

21. Termination

You may close your account at any time by contacting us. We may suspend or terminate your account, your Membership, or your access to our website, App, or booking platform at any time, with or without notice, for a violation of these Terms, for non-payment, for conduct described in Section 11, or for other reasons in our reasonable discretion. When termination takes effect, your right to use the services ends. Sections that by their nature should survive termination — including Sections 8 (Assumption of Risk and Release), 9 (Marketing Image and Likeness Release), 14 (Feedback, Reviews, and Social Media), 16 through 20, and 22 — will continue to apply.

22. Modifications to These Terms

We may modify these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this document. For material changes, we will provide additional notice — by email to your address on file, by a notice on the website or in the App, or by a notice in the booking platform. Your continued use of our services, including any purchase, reservation, or attendance at a Class, after notice of a modification constitutes your acceptance of the modified Terms.

23. Force Majeure

We are not liable for any delay or failure in performance arising out of causes beyond our reasonable control, including acts of God, natural disasters, public health emergencies, governmental orders, war, civil unrest, labor disputes, utility or telecommunications failures, or third-party service-provider failures.

24. Severability and General Provisions

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent needed to make it enforceable, or — if it can’t be modified — severed, with the rest of the Terms continuing to apply. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. You may not assign these Terms or any rights or obligations under them without our prior written consent; we may assign these Terms without restriction. These Terms, together with our Privacy Policy and any other policies referenced here or on our website, are the entire agreement between you and RIDE on their subject matter and supersede all prior agreements and communications. Headings are for convenience only. There are no third-party beneficiaries of these Terms.

Notices. Send notices to RIDE by certified mail, return receipt requested, to the address in Section 25. We may send notices to you by email to the address on your account, by posting in the App or booking platform, or by posting on our website. Email notices are deemed delivered 24 hours after sending unless we are notified the address is invalid.

25. Contact

For questions about these Terms, to exercise an opt-out right, or for any other communication concerning these Terms, please contact us:

RIDE Holdings LLC 3201 Bee Caves Road, Suite 105 Austin, Texas 78746

Email: welisten@ride-indoorcycling.com Phone: (512) 505-8401