Front Desk Shift Lead

Part-Time · Starting at $14/hour

RIDE is a unique, upscale, boutique exercise studio that values community and inclusivity. We are seeking professional, smart, highly personable, and customer-centric candidates who will perform their duties with enthusiasm.

Responsibilities

  • Provide RIDErs with the highest quality customer service.
  • Handle client issues and concerns in a positive and timely manner, followed by communication of all customer issues and resolutions to management.
  • Partner with Studio Management in executing daily studio operations.
  • Prioritize and multi-task within a fast-paced environment.
  • Assist with training and development of new hires and front desk team.
  • Operate as the manager on duty in the absence of the Studio Manager or Assistant Studio Manager.
  • Consistent participation in the execution of the New Rider program in order to hit the studio’s monthly quota.
  • Ensure that the studio is up to RIDE standards of cleanliness and appearance at all times.
  • Ensure bike issues are recorded.
  • Maintain proper merchandising and sell-through of all retail products.

Requirements

  • Experience in hospitality, luxury brand retail, or health & fitness a plus.
  • 1–2 years previous management experience required.
  • Highly proficient in sales and customer service environment.
  • Passion for fitness and our product.
  • Exceptional organizational skills.
  • Strong computer skills.
  • Ability to work 15–30 hrs/week.
  • Availability to work evenings, weekends, and some holidays.